1. About Ironstone
When you use our website or our other digital services, we collect, use and process your personal data. The protection and confidentiality of these personal data is important to us, and we are determined to protect it.
3. Ironstone’s processing of your personal data
3.2 Customer Support
Ironstone has various forms of customer support in order to help you. For us to be able to provide you with customer support, we will process your personal data to identify you and help you as best we can.
On our website, you will be able to start a LiveChat or submit a questionnaire form, or and you can also contact us by phone, via email or letters, or by through social media; and when you communicate with us via any of these means, we will help you with inquiries, questions or feedbacks concerning our services.
Depending on your inquiry, question or feedback, you may be asked to provide additional personal data. After you have contacted Customer Support, we will examine the content of our communication with you. This is to control the quality of the service we have provided to you. For this purpose, your personal data such as your name, contact detail may be processed.
To maintain our service level, we may conduct data testing regarding our websites and mobile applications when an error occurs or when any change is made to our system, and this involves processing your personal data. This enables us to debug (to eliminate technical errors) our systems, to correctly display any changes made by you or us that is relevant to you, and to ensure the proper functioning of these websites and mobile applications.
We also produce reports and statistics by analyzing the data you have provided to us, such as your name and contact details. The purpose is to improve our service and to provide you a better user experience next time when you use our services.
Aiming to help you make the most of the offers provided by us, we will send you or in other ways make you aware of various activities and offers via email, which may include newsletter, unique offers based on your preferences. For this purpose we will process your e-mail address and campaign participation history.
Ironstone strives to be as relevant as possible for each customer across different digital channels. If you have visited our website, we may present relevant offers to you on other digital media based on your web clicks. Anonymized IP in cookies will be processed for this purpose. When you visit our website we will use your on-line behavior in order to present relevant offers through our internet portals, e-mail campaign and in other digital media.
The legal basis for processing your personal data is your consent and our legitimate interests to operate and improve our business. Please note that withdrawal of any consent does not affect the lawfulness of the processing that has taken place based on a consent given prior to the withdrawal.
4. No personal data are disclosed by Ironstone
We do not sell your personal data for marketing purposes to other companies.
5. Cookies and similar technologies
You can see our full cookie declaration for this website here.
If you are using the Ironstone Portal, you can see the full cookie declaration here.
6. Your rights
You have the right to request access, rectification, restriction and deletion of your personal data held by us, and to receive a copy of your personal data in a structured machine-readable format.
You also have rights to object to some processing and, where we have asked for your consent to process your data, to withdraw this consent. Where we process your data because we have a legitimate interest in doing so (as explained above), you also have a right to object to this. These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data.
Where we require personal data to comply with legal or contractual obligations, then provision of such data is mandatory. If such data is not provided, then we will not be able to manage our contractual relationship, or to meet obligations placed on us. In all other cases, provision of requested personal data is optional.
Your personal data will be retained in accordance with the provisions of the various subsections of section 3.
7. Privacy Policies of third parties
8. Changes and amendments to this policy
9. How to contact us
You can reach us online at firstname.lastname@example.org or via mail directed to:
0155 Oslo, Norway
If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the Swedish Data Protection Authority
Effective date: May 20th 2018 / Last updated: May 20th 2018