Privacy Policy

1. About Ironstone 

When you use our website or our other digital services, we collect, use and process your personal data. The protection and confidentiality of these personal data is important to us, and we are determined to protect it. 

In this Privacy Policy, we explain how we are processing your personal data, what category of personal data these activities involve, the purpose and the legal basis for these processing activities. We also explain when and why your personal data are disclosed to a third party. 

We also inform you of your rights related to our processing of your personal data in this Privacy Policy, and any transfer we may make of your personal data. 

2. General statement of applicability of this Privacy Policy 

This Privacy Policy applies to our collection, use and processing of your personal data. We collect, use and process your personal information when you use our service as our customer or potential customer. This includes when you use our websites or other services or communicate with us by phone, e-mail, social media or alike. 

Please note that when you interact and/or communicate with any other service provider this Privacy Policy do not apply. You are entitled to contact the relevant provider so as to receive information about the collection, use, processing and protection of your personal data by the corresponding service provider. Your personal data related to interactions with any of these service providers that are sent to or received by us as part of our service is however regulated by this Privacy Policy. 

Ironstone is the “controller” concerning the processing of your personal information under this Privacy Policy. This means Ironstone is responsible for defining the purposes for processing your personal data and also for compliance with the data protection legislation. The address and our contact details can be found at the bottom of this Privacy Policy. 

3.1 Introduction 

This Privacy Policy explains how we collect, use and disclose your personal data when you use our service and otherwise interact with us as described below. It explains our data processing activities, their purpose, what category of personal data that these activities involve and the legal basis for these processing activities. 

3.2 Customer Support 

Ironstone has various forms of customer support in order to help you. For us to be able to provide you with customer support, we will process your personal data to identify you and help you as best we can.  

On our website, you will be able to start a LiveChat or submit a questionnaire form, or and you can also contact us by phone, via email or letters, or by through social media; and when you communicate with us via any of these means, we will help you with inquiries, questions or feedbacks concerning our services.  

Depending on your inquiry, question or feedback, you may be asked to provide additional personal data. After you have contacted Customer Support, we will examine the content of our communication with you. This is to control the quality of the service we have provided to you. For this purpose, your personal data such as your name, contact detail may be processed. 

To maintain our service level, we may conduct data testing regarding our websites and mobile applications when an error occurs or when any change is made to our system, and this involves processing your personal data. This enables us to debug (to eliminate technical errors) our systems, to correctly display any changes made by you or us that is relevant to you, and to ensure the proper functioning of these websites and mobile applications. 

We also produce reports and statistics by analyzing the data you have provided to us, such as your name and contact details. The purpose is to improve our service and to provide you a better user experience next time when you use our services. 

3.3 Marketing 

Aiming to help you make the most of the offers provided by us, we will send you or in other ways make you aware of various activities and offers via email, which may include newsletter, unique offers based on your preferences. For this purpose we will process your e-mail address and campaign participation history. 

Ironstone strives to be as relevant as possible for each customer across different digital channels. If you have visited our website, we may present relevant offers to you on other digital media based on your web clicks. Anonymized IP in cookies will be processed for this purpose. When you visit our website we will use your on-line behavior in order to present relevant offers through our internet portals, e-mail campaign and in other digital media.  

You are free to delete your personal data used for marketing by deleting your anonymous user cookies, they are not identifiable to a specific person but will nonetheless be deleted according to industry practice, or by yourself - see chapter 5 of this privacy policy. 

The legal basis for processing your personal data is your consent and our legitimate interests to operate and improve our business. Please note that withdrawal of any consent does not affect the lawfulness of the processing that has taken place based on a consent given prior to the withdrawal. 

4. No personal data are disclosed by Ironstone 

We do not sell your personal data for marketing purposes to other companies.

5. Cookies and similar technologies 

Our websites uses cookies to improve your user experience and to comply with the General Data Protection Regulation (GDPR). Cookies are small text files that are placed on your device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We obtain the user's informed consent before setting non-essential cookies by using a cookie consent banner that appears on the website when the user first visits. The banner explains the purpose of the cookies and provides a link to this privacy policy. The user can accept or reject the use of cookies, and they can withdraw their consent at any time on our cookie declaration page.

You can see our full cookie declaration for this website here.

If you are using the Ironstone Portal, you can see the full cookie declaration here.

6. Your rights 

You have the right to request access, rectification, restriction and deletion of your personal data held by us, and to receive a copy of your personal data in a structured machine-readable format.  

You also have rights to object to some processing and, where we have asked for your consent to process your data, to withdraw this consent. Where we process your data because we have a legitimate interest in doing so (as explained above), you also have a right to object to this. These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data. 

Where we require personal data to comply with legal or contractual obligations, then provision of such data is mandatory. If such data is not provided, then we will not be able to manage our contractual relationship, or to meet obligations placed on us. In all other cases, provision of requested personal data is optional. 

Your personal data will be retained in accordance with the provisions of the various subsections of section 3. 

7. Privacy Policies of third parties 

This Privacy Policy only addresses the collection, use and disclosure of personal data by Ironstone. Other parties we cooperate with and other websites that may be accessible through this website have their own privacy policies and practices. We encourage you to familiarize yourself with the privacy policies provided by all third parties prior to providing them with information or taking advantage of an offer or promotion. Although we try to cooperate only with third parties that share our high standards and respect for privacy, we are not in any way responsible for the content or the privacy practices employed by other third parties. 

8. Changes and amendments to this policy 

From time to time, we may update or amend this Privacy Policy to reflect new or different privacy practices, without notice to you. We invite you to review the latest version of this Privacy Policy. 

We will place a notice on this website and/or otherwise communicate to you when we make material changes to this Privacy Policy. If you do not agree to any of the modified terms, you must discontinue the use of our service and delete your account, where applicable. 

9. How to contact us 

Please contact us if you have any questions or comments about our privacy practices or this Privacy Policy.

You can reach us online at info@ironstoneit.com or via mail directed to: 

Ironstone AS 
Storgata 1
0155 Oslo, Norway 

If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the Swedish Data Protection Authority 

Effective date: May 20th 2018 / Last updated: May 20th 2018