This page describes the services included in the monthly price of Ironstone’s Managed Client Solution; Best Place to Work.
General Terms
• All users with access to Best Place to Work are licensed for all described functionality
• Our knowledge base is included and available for all your end-users, you can freely copy any content for internal use
• Includes all the new features, services, and policy changes we develop for the solution
• Implementation of new Microsoft features in your tenant is included, based on our best practices
• A customer-defined Proof of Concept covers initial configuration
• Requested changes after final Proof of Concept configuration sign-off and go-live, are billed per hour
• Customer and industry-specific solution deployments and projects, are billed per hour
• User training and workshops are not included and billed per hour
Ironstone believes that a well-documented environment is important for any customer, therefore we strive to deliver fully automated configuration documentation that is updated daily and delivered to you with full transparency. As a valued customer, you will have access to customer-specific documentation, which is continuously updated and with revision management.
Today, we offer automated documentation for;
• Any Modern Device Management and Modern Application Management (Intune) configuration available through Microsoft APIs
• Any User, group and organization policy (Azure AD) configuration available through Microsoft APIs
• Automated Print documentation
In addition;
• Development of custom automated documentation on request
• Included if reusable to multiple customers
We always strive to improve and continuously add new automated documentation to our solutions.
Last updated: Jan 2021
Mobile Device Management (MDM)
| Service | Description | Included |
| Device Enrollment | Device enrollment changes and new implementations | Included |
| Device Compliance | Device Compliance changes and new implementations | Included |
| Device Configuration | Device Configuration changes and new implementations | Policies: Included Software updates: Included |
| MDM | Remote monitoring and management of devices | Included per licensed seat: A maximum of -5- customer named users are granted limited access for remote management capabilities |
Mobile Application Management (MAM)
| Service | Description | Included |
| Application deployment | Application deployment changes and new implementations | MSI and windows business store deployments: Included .EXE and other software that needs packaging: Included |
User Management (UM)
| Service | Description | Included |
| UM | User, group and device management | Unlimited |
| UM | Security and Compliance changes and new implementations | Included |
| UM | Licensing changes | Unlimited |
Office 365 Backup
| Service | Description | Included |
| Retention | Daily user backups are retained for 30 days: after 30 days, one daily backup is saved per user, after 90 days, one weekly backup is saved per user, after one year, one monthly backup is saved per user | Included |
| Data location | EU | Included |
Cloud Print
| Service | Description | Included |
| Changes | Changes to printers, users, authentication and network configuration | Included |
| Alerting | Alerting on print hardware errors | Included |
Support
| Service | Description | Included |
| Support escalation | Support for services included in Best Place to Work, from 08-16 workdays | Included: A maximum of -5- customer named users |
More information: https://www.ironstoneit.com/service-description-operations-center
Customer Portal
| Service | Description | Included |
| Knowledge Sharing | Knowledge base with access to all you customer documentation, Q&As and much more | Included |
| Service Health and Support Tickets | Access to real time status updates on any ongoing service ticket sent |
Included |
Power Apps
| Service | Description | Included |
| HR Onboarding Application | Application intended for IT manger / HR for on and off-boarding off internal and external user, application access, device management and reporting | Included |
| Teams Governance and Management portal | Users can order a new team with given naming conventions, followed by an approval process where admin will decide if the team should be created or not | Included |